# FAQ's
### 1. What Is A Seed Phrase?
A seed phrase is a string of 12 to 24 words generated by a crypto wallet that allows you to restore access to your funds.
{% hint style="info" %}
Also known as a mnemonic phrase, it serves as a security measure for self-custodied digital assets
{% endhint %}
### 2. Does THORWallet DEX know or store my seed phrase?
**No.** THORWallet is a non-custodial wallet, meaning your seed phrase is generated and stored locally on your device. THORWallet has no access to your seed phrase or private keys. If you lose your seed phrase, **we cannot help recover your funds**.
### 3. Is my THORWallet Army NFT activated in the app?
Simply transfer your THORWallet NFT to your main ethereum address. It will be automatically detected. You can see that your NFT is activated by clicking on "NFT" option on the home screen.
### 4. Does THORWallet DEX own my coins?
THORWallet DEX is a non-custodial wallet, meaning you have full control over your own funds. Your coins are stored with you, so it's crucial to keep your wallet’s seed phrase in a safe place.
{% hint style="danger" %}
We do not have access to your seed phrase and cannot assist if it is lost.
{% endhint %}
### **5. What are EVM's?**
EVM stands for Ethereum Virtual Machine, a software environment that executes smart contracts on the Ethereum blockchain.
EVM compatibility means that a blockchain can support the EVM, enabling it to run Ethereum smart contracts. This allows developers to write and deploy the same smart contracts across multiple EVM-compatible blockchains without needing to make major changes to their code.
BSC, AVALANCHE, FANTOM, and ARBITRUM are examples of EVM-compatible blockchains.
{% hint style="info" %}
All EVM-compatible blockchains use the same address format
{% endhint %}
### 6. Can I use THORWallet anywhere in the world?
THORWallet is available globally, but **certain features like the crypto card or fiat on/off-ramp may be limited** in some countries due to regulatory restrictions. Refer to the [Fiat Services page ](/fiat-on-off-ramp.md)for supported regions.
### 7. What happens if I lose access to my device?
As long as you’ve backed up your **12-word seed phrase**, you can **restore your wallet on any device** using that phrase. If you did not back it up, there’s unfortunately **no way to recover your wallet** or funds.
### 8. Can I use THORWallet on desktop?
Yes! You can access THORWallet through the [Web App](https://app.thorwallet.org/swap), which supports **Ledger hardware wallets**, **WalletConnect**, and multiple EVM wallets.
### 9. What are Vaults in THORWallet?
Vaults in THORWallet are a new standard of multi-signature wallets created by[ Vultisig](https://docs.vultisig.com/), integrated into Thorwallet for enhanced security. There are two types of vaults: Hot Vaults and Cold Vaults. These vaults offer advanced protection by requiring multiple signatures to authorize transactions. learn more about vaults in [here.](/vaults.md)
### 10. Can I connect THORWallet to DeFi platforms?
Yes, THORWallet supports WalletConnect, allowing you to seamlessly connect and interact with various DeFi protocols directly from the app. However, in many cases, this isn't even necessary—THORWallet brings the best of DeFi directly to you, with built-in swaps, lending, staking, and more, all in one powerful superapp.
### 11. What are community tiers?
THORWallet Community Tiers are membership levels based on the amount of $TITN staked by holding a THORWallet Army NFT. The more $TITN you stake, the higher your tier, unlocking exclusive benefits within the ecosystem.
**Key Benefits of Community Tiers:**
* Lower transaction fees for higher-tier users.
* Access to premium features within THORWallet.
* Increased rewards for completing missions.
### 12. What blockchains does THORWallet support?
THORWallet supports multiple major blockchains, including
* Bitcoin (BTC)
* Ethereum (ETH) & ERC-20 tokens
* Binance Smart Chain (BSC) & BEP-20 tokens
* Solana (SOL) & SPL tokens
* SUI
* THORChain (RUNE)
* Dogecoin (DOGE)
* Cosmos (ATOM)
* Base
* Maya
* Arbitrum
* Avalanche
* Bitcoin Cash
* Litecoin
* Dash
* Kujira
* Stellar Lumens (XLM)
### 12. Are there any fees for adding or withdrawing liquidity?
Yes, mainly there are **network fees** and **affiliate fee.**
* **Add Liquidity:**
You’ll pay **network gas fees** (e.g., ETH, BTC, etc.) when transferring your asset into the pool.
* An **affiliate fee** is also taken from the **deposited asset** itself.
* For **Layer 1 assets** (like BTC, ETH, BNB), the network fee is paid using the **same asset**.
* For **tokens** (e.g., ERC-20 tokens on Ethereum), you’ll need to have **native ETH** in your wallet to cover the gas fees.
> 💡 Make sure you have a small amount of the native token on each network to successfully complete liquidity actions.
* **Withdraw Liquidity:**
You’ll also pay **network fees** when **withdrawing** your assets from the pool — just like when adding liquidity.
* The **same logic applies**:
* **Layer 1 assets** pay the fee in the asset itself.
* **Tokens** require the native gas token (e.g., ETH for ERC-20 tokens).
* ✅ **No affiliate fee** is charged during withdrawals.
> 🔁 Always ensure you have enough native gas tokens to cover withdrawal fees.
### 13. How can I contact THORWallet customer support?
Users can contact THORWallet customer support through our Discord server. The server link is available in the in-app menu for easy access.
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